FAQs

Q1: Return Policy?
A1: If your product is defective or DOA, we will gladly exchange your item or give you store credit. Item must be returned with original packaging and we must be notified that you will be returning the item within 14 days of receiving your item.

If for any reason you would like to return your purchase for a refund, please understand that the original shipping charges are non-refundable. Return shipment charges are the responsibility of the buyers.

Q2: I would like to return the item, what are the procedures?
A2: You must first email us at sales@bestbookstand.com to inform us that you would like to do so. After you let us know, we will give you an RMA number for you to write on the box that we may identify you once we receive the package. Once we confirm that the package has been returned to the UPS and is in transit back to us, we will then refund your order.

Q3: What is your privacy policy?
A3: At Best Book Stand, we are committed to protecting your privacy. We use the information we collect about you to process orders ONLY and will NEVER share this information with or sell it to third parties.

The only time we will use your information other than to process your order is if you authorize us to contact you with new product offerings and specials. You can authorize us to do this during your online checkout process or when requesting a catalog.

Q4: Is the Plus Book Stand a product you can use by itself?
A4: The Plus Book Stand is not a standalone product. It can only be used as an attachment to book stands such as the Jasmine, Clover, or Freesia book stands.

Q5: How much will the shipping cost?
A5: You may instantly view the calculated shipping charge at checkout using our shopping cart system. Your shipping fee is automatically calculated through our website using a formula that takes your shipping address and the total weight of your content.

Shipping cost will be handled by the Buyer. Normally your order will be shipped out within 1~2 business days after your payment is clear by either UPS or USPS courier services.

Q6: Can we ship internationally?
A6: Yes, we can ship internationally through USPS courier services.
(USPS International Priority Service)

Q7: How long will it take for standard or expedited shipping to arrive?
A7:Standard shipping will take about 2-9 business days within the states. Expedited shipping will take 2-5 days to most locations as well.

Q8:I failed to receive my package from the UPS for the third time, what happens?
A8: If you fail to receive your package from the UPS by the 3rd attempt, it will be returned back to us, which results in the customer paying for the shipping fee to be shipped out again.